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user_bf60a0
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Pro rata refunds query
cs-support
I have 2 devices both on the Ring Basic plan which have just renewed to new annual subscriptions - obviously it would make more sense to have one Ring Standard plan cover both of these devices so it’s £79/year rather than £49x2/year. If I request to cancel does the pro rata refund cover all the time not used? Or is there some kind of cap? This renewal only happened yesterday so I don’t want to end up costing myself more money.
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10-03-2025 06:16:59
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Caitlyn_Ring
Hi @user_bf60a0. Yes, when you cancel a Ring Home plan, you will receive a prorated refund for the unused time remaining on the plan. Please allow up to 10 business days for the refund to be processed to your payment method.
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11-03-2025 04:20:48
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