U
Plan Upgrade
cs-support
Hi I already subscribe to Ring Basic Plan, and have recently renewed this in full, but now want to change to the Standard plan. When i go to upgrade, it wants to charge me the full price, rather than the difference between the basic plan already paid in full recently and the standard plan. Surely i should only pay the difference?
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18-02-2025 12:44:47
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Caitlyn_Ring
Hi @user_220320. No, when you upgrade from the Basic to the Standard or Premium plan, you will be charged the full price of the new plan. Your Basic plan will automatically be canceled, and a prorated refund for the unused time will be processed to your payment method. We have more information on upgrading your plan here https://ring.com/gb/en/support/articles/mo3gg/How-to-Subscribe-to-a-Ring-Home-Plan.
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04-03-2025 09:29:14
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