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Being charged both a monthly and annual subscription
I have just realised that I am paying an annual subscription of £49.99 as well as a monthly subscription of £7.99. Is this correct? If so what am I getting from each of the subscriptions? Thanks Dan
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03-06-2025 08:40:26
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Caitlyn_Ring
Hi @user_239e61. Based on those prices, it sounds like you have a Basic plan billed annually, and a Standard plan billed monthly. The Basic plan applies to one Ring Doorbell or Camera, while the Standard plan covers all devices at one location. You likely do not need both plans. How many Ring devices do you have, and are they all set up at the same location? If you have multiple devices set up at the same location, I'd recommend keeping the Standard plan, and canceling the Basic plan.
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04-06-2025 09:43:18
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