U
user_13c5a4
Accepted Solution
Renewed subscription cameras still offline
troubleshooting
Hi, all our devices went off line yesterday because our subscription expired. Have now renewed the membership a couple of hours ago but the cameras have not come back on line. How do we get them back on line?
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15-01-2025 01:35:33
Responses (1)
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Tom_Ring
Hi @user_13c5a4. Subscription status will not affect your camera being online. The only thing that can make your device fall offline is your network. Follow the steps here to reconnect.
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16-01-2025 01:19:02
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