Ring.com and Notifications - Need clarification
I need some clarification about RIng.com and rich notifications. Until about a month ago, I was getting the rich notifications even if I did *not* have Ring.com open in a browser window. Then it stopped. I had assumed that it was a glitch, or a setting that had somehow changed. However, by chance the other day I had Ring.com open in a browser window and the rich notifications were coming through. Your website had specifically said that having a browser window open was not necessary. It was only required that you be logged in. So, my question is will rich notifications only work if you have Ring.com open in a broswer window? And what changed recently?
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08-06-2023 10:14:58
Responses (4)
- C
@WMRing Thanks for confirming that. I've passed this information along to my team so they can review it further. I'd also recommend reaching out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can document any additional information they may need. If you've already contacted our support team, you don't need to do so again.
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12-06-2023 04:15:06
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WThank you, but right now I'm just looking for information on what is *intended* with this feature. Are rich notifications only sent when the ring.com website is open in an active browser window? Again, the website had specifically said that having a browser window open was not necessary. It was only required that you be logged in.
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13-06-2023 09:52:38
C@WMRing Correct, Rich Notifications should be sent when logged in on Ring.com whether or not a browser tab is open. This is why I've sent this thread over to my team so they can take a look at the notification behavior. In the meantime I'd suggest keeping a Ring.com browser tab open to receive Rich Notifications as a temporary workaround. If any other neighbors come to this thread because they're experiencing a similar concern, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so the necessary information about your operating system and browser can be gathered. Thanks for your patience in this matter.
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14-06-2023 03:43:53
- C
@WMRing My team let me know the issue causing this has been resolved. I'd recommend clearing the cache for Ring.com and re-enabling browser notifications before testing it out again. :)
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23-06-2023 04:49:51
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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23-07-2023 05:42:20
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Caitlyn_Ring
Hi @WMRing. What operating system and version are you currently running? Additionally, which web browser are you using and what version is it?
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08-06-2023 09:44:01
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