Live View DOES NOT Work
I have 2 stickup cams and an old ring doorbell. On the stick up cams, When I'm on my phone network using 4G, live view DOES NOT WORK. It DOES work if I ditch the app and log in to the ring website and live view through my chrome browser. Therefore, it is clearly poor programming. For an expensive paid subscription, this should be programmed correctly and fully working. There are numerous year old threads with hundreds of unresolved posts on this but nowhere highlights that the ring website works but the apps don't.
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22-03-2021 04:13:37
Responses (6)
- M
Live View isn't working for me either on the main Ring app for any of my cameras or doorbell, but is working on the Rapid Ring App. They must know something is wrong if they created a whole new app just to connect to the cameras
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23-03-2021 03:20:01
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- P
Same here live view doesn’t work on the app anymore but works fine on ring.com.. called support and they were useless..
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29-05-2022 02:29:11
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- A
If your live-view on your ring app is not working over wi-fi connection, please see my topic and comment. Something is not working https://community.ring.com/t/live-view-not-working-over-wifi-but-cellular-ok/151050
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07-08-2022 03:30:37
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- U
I have done everything possible to get live view to work but nothing does. Any advice will be greatly appreciated!
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23-04-2023 10:09:05
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Marley_Ring
Sorry to hear about this, @moetmoet. Try out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for the quickest access to live view, to see if this works on your mobile device cellular connection. Please also ensure there is no vpn enabled. Let us know if this works! :)
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22-03-2021 10:51:30
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