‎After the upgrade “wind chime” sound cannot be changed

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AG

A.Gaber

After the upgrade “wind chime” sound cannot be changed

app-settings

troubleshooting

notifications

I do not know which update is at fault, but after both IOS and Ring app latest updates, even though I change the alert tone for Motions in settings, I still have the wind chime sound. I also deleted and reinstalled the app. Nothing. Does anyone else have this problem? Before the udate my tone was Navi and it was ok. Now is Navi and I get windchimes.

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27-10-2023 06:14:19

Responses (2)

C
Caitlyn_Ring
Hi @A.Gaber. Which Ring device are you changing the alert tone for? Is this for a Ring Doorbell or a Ring Security Camera? If it is, try using the reboot option on the Device Health page to perform a quick reboot on your device. After that, check the alert setting for your device and then test it out.
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30-10-2023 08:08:47
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AG
A.Gaber
Well, apparently it was the iOS. After updating today to 17.1 without any changes in the Ring app, the correct tone is now on. In case anyone is wondering.
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31-10-2023 01:11:41
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