U
user_84749b
Accepted Solution
Smoke/CO listener set up issue
troubleshooting
When I tested the smoke/co listener, it blinked red three times then blue once. And I never got a notification. What did I do wrong and how do I fix it so it will work correctly?
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06-07-2024 07:07:21
Responses (1)
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Caitlyn_Ring
Hi @user_84749b. When testing the Smoke & CO Listener, you should see a notification in the Ring app after the alarm is successfully detected. We have some information and troubleshooting steps here that may help. If you aren't seeing the notifications in the app, you may need to reinstall the Listener closer to the actual smoke and CO detector. Should this issue persist, our support team can take a closer look. You can get in touch with our support team at one of the numbers here, or on Facebook @Ring by sending a private message.
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08-07-2024 04:08:48
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