Ring Alarm Base Station - Not Available on Web Dashboard
I have a Ring Alarm Base Station (ver. 1.31.0) that is connected via ethernet and shows as available and functioning within the Ring app; however on [https://account.ring.com/account/dashboard](https://account.ring.com/account/dashboard) it displays the following error: "No Ring Alarm: Your Ring Alarm does not seem to be available anymore." I have provisioned the base station with a static IP assignment within my local network, and have TCP/UDP port 6970 forwarding to it. Everything does appear to be functioning properly otherwise - just wanted to make sure that it's not an issue down the road. I have the Protect Plus plan, and I'm based in Canada.
1622 •
0 •
2 •
09-10-2020 02:19:20
Responses (1)
- P
Thanks - I didn't realize the Ring monitoring applet in the dashboard actually required additional port access. I was attempting to view it from my work network, which was apparently blocking this access (but nothing else - cameras still worked). When I log into the web dashboard from a personal computer, it works as expected.
•1
11-10-2020 06:08:50
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @praetorr . Do you have a VPN enabled on your computer? If so, try disabling it and see if your Alarm loads after. In the event it still doesn't load, I recommend double checking with our support team on this, as I am able to see my Base Station and Alarm on Ring.com myself, so you should too! For support and since you're outside the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to come back and let me know how this goes! :)
1
09-10-2020 06:07:51
•