Devices assigned to rooms dropping

Question

I just recently replaced my old alarm with a ring alarm I have the retrofit kits and wireless sensors I set them up smoothly.  The next day when I go into the ring app it changes the rooms the devices are set to, so I change them back and this happens again anyone having this issue?

Caitlyn_Ring · Answer

Hi @Quadrille. I would recommend following up with our support team on this concern so they can walk you through any applicable troubleshooting steps for the Retrofit Kit. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Archon024 · Answer

Same issue with this bug.  Ring still hasn’t fixed it

Ring Alarm

Devices assigned to rooms dropping

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