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Two chime 2nd generation keep going offline
Just bought two chime 2nd generation chimes a couple of weeks ago. I tried to connect them to my Chime Pro (1st generation) and also tried to connect them directly to my wifi router. They can connect for a while (maybe 10 mins) and then goes offline. Each chime's signal was below RSSI -40 (Green color which means good signal strength I think ) and each chime shows solid blue circle light. I tried to reconnect to the wifi and/or reconnect to chime pro. The same thing happened: after new mins, both devices were reported offline in the ring app. Does anyone have the same issue? Is there any way to fix it?
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12-09-2021 07:29:16
Responses (1)
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Hi @Bowie. Does your wifi have an intermingled network? Meaning that the 2.4 GHz and the 5 GHz network are connected and automatically switch? The connecting your Chime to a dedicated 2.4 GHz network to see if that helps. If not, you'll need to contact our support team for the next best steps.
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20-09-2021 16:49:14
THi @Bowie. In this case, I suggest reaching out to our support team. They'll be able to look into this further for you.[quote="Marley_Ring, post:2, topic:80713"]If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406)[/quote]
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29-09-2021 16:19:02
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Bowie
HiI tried to connect the chime (second generation ) connect to chime pro(first generation) and my home wifi router. Neither will work. After I pressed the setup button and establish the connection for about 5-10 mins, they will go offline again.
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18-09-2021 04:46:50
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