Responses (3)

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  Marley_Ring

  Sorry to hear about this experience, @Littlest.This message is intended for those who wish to explore the option of a solar panel. Your solar charger should be working as normal regardless of this message. I appreciate your feedback on the solar status of your Ring device in the app; rest assured that our team is investigating and working to resolve this concern. We will certainly update you with more information as it is received.

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  28-01-2020 06:08:57

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  L

  Littlest

  Thank you for the reply. Would access to my system remotely help? A photo? Contact me direct if so, can you see my email? Many thanks. Stephen

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  28-01-2020 08:31:15

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  trinetusa

  I just received a third solar charger from you since previous two has had same issues of not being charged properly and eventually the Doorbell running out of power after 2-3 months of installation. I installed the third one that you sent as a replacement after charging the Doorbell fully with USB cable first yesterday. Today the charge level indicates 84% not any level close to 95% or higher. Looks like the unit is not being charged properly like previous two since we have had good sunny weather here in L.A. county in CA last two days.

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  28-01-2020 09:58:31

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  Shaker86

  Hello Ring Manager - I also seem to have an issue with the Solar Panel and my Security Camera's. My Panel does get direct and indirect sunlight for 6 hours a day. I'm in California so the sun is quite direct. My Device Health does not change the Status message nor has my battery ever moved positive. There must be a a way to test A) Is the Solar Panel bad or B) is the charging system in the camera bad via the Status messaging. What are the options and is there an update to the camera hardware that would fix this?

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  21-03-2020 10:43:02

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  ajizzle1

  I recently purchased the solar charger for my doorbell. I charged the ring to 100% then attached to solar charger about 2 weeks ago. The battery level hasn't stayed at 100% and now its at 66%. I went over the install twice and made sure the usb connection was secure, not sure what else to try or maybe its defective. Should return this device for a new one or am I missing something?

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  01-04-2020 09:17:52

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  trinetusa

  My solar charger is worse. I end up having to chrage the unit from the outlet in about 3 weeks before it runs out of battery. I would not have bought the solar charger had I been advised of the situation you and I are having now.

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  01-04-2020 09:40:04

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  Rd78

  I just bought a ring 3 doorbell and the solar charger for it and it is not charging my doorbell like many other people I have uninstalled and reinstalled and still no luck on getting it to work and in the app it says add a solar charger to keep the battery charged please help in fixing this as it seems that no one else's got fixed either

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  27-06-2020 04:26:36

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  wkempf

  I've been following this Solar Charger thread, too and wish I would have discovered it before buying 2 of the solar chargers, as I don't believe either of mine are working either. Both are positioned receive at least 5 hours of direct sunlight daily, but hasn't yet seemed to make an impact on battery life. I've tried all of the reset/reconnection steps mentioned above as well.

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  29-06-2020 05:41:30

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  trinetusa

  I totally agree. This charger is not working like the way I understood. The solar charge is not able to catch up the rate of power drain and I was told by the Ring technician when I had called in for clarification. I usually end up charging my unit every month on regular house outlet.

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  29-06-2020 06:55:00

• L

  Littlest

  I have an update. In the peak of summer here the solar charger finally registered with the doorbell and it now sees it as connected. It provides minimal to no charge but we have some clarity now. In sum: the charger is only useful in very, very favourable conditions.

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  07-10-2020 07:42:40

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  Susanad813

  Solar panels on my two stick up cams worked great for about a year, but one just quit registering recently. I was about to set up ring cams for my parents, but I’m having second thoughts after reading this thread!

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  11-10-2020 11:18:23