‎Solar charger for Ring Doorbell 2 not showing up

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pw83

Solar charger for Ring Doorbell 2 not showing up

I installed a solar charger for my Ring Doorbell 2 a few days ago and my app is still isn't showing that I have a solar charger installed. I'm going down 1-2% every day. Is there to tell that my device is being charged by the solar chargers besides looking at the daily battery degredation and guessing that it is or isn't working?

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30-07-2020 02:45:03

Responses (6)

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Chelsea_Ring
Hi @pw83. Since your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection. After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring device (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device. In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-07-2020 05:56:58
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pcargill
Had problem of solar charger not showing connected. Tried everything recommended, still not fixed. Finally went and clicked on live feed and when I checked back at status showed it was connected. Don't understand why but it worked.
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08-11-2020 05:20:11
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Atr0c1ty77
I just purchased the ring solar panel for my ring doorbell 2. I got it all set up and realized it says not connected. I thought I needed to let it sit and charge so I gave it a day and it still says not connected. I ensured it was set up properly and tried again and still the same thing. I rebooted the ring by pulling the battery. I reconnected to my wifi after resetting it , and still it says not connected. I feel like I wasted 50 bucks. Tried to chat with support and they said only calls for technical troubleshooting. I called the number and they said over a 45 minute wait. I checked to have them call me back and I'm still waiting. I'm about to take it down and sell it in Craigslist. Is there anyone who has had any luck getting this to work?
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29-12-2020 11:29:58
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Atr0c1ty77
I'm having the same issue. I set everything up correctly and even double checked and it still says not connected. Super frustrating.
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30-12-2020 12:24:39
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st2
I am facing the same issue now with 2 of these, support sent a replacement solar charger, but still says "not connected". Such a waste of time, tried all that i could including resetting the doorbell, leaving the solar charger in sun for a couple of hours, checking after a live feed; but no luck. I have given up on this. I wished ring did a better job at this.
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24-01-2021 11:08:51
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