Ring Accessories
Solar charger for Ring Doorbell 2 not showing up
I installed a solar charger for my Ring Doorbell 2 a few days ago and my app is still isn't showing that I have a solar charger installed. I'm going down 1-2% every day. Is there to tell that my device is being charged by the solar chargers besides looking at the daily battery degredation and guessing that it is or isn't working?
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30-07-2020 02:45:03
Responses (5)
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I just purchased the ring solar panel for my ring doorbell 2. I got it all set up and realized it says not connected. I thought I needed to let it sit and charge so I gave it a day and it still says not connected. I ensured it was set up properly and tried again and still the same thing. I rebooted the ring by pulling the battery. I reconnected to my wifi after resetting it , and still it says not connected. I feel like I wasted 50 bucks. Tried to chat with support and they said only calls for technical troubleshooting. I called the number and they said over a 45 minute wait. I checked to have them call me back and I'm still waiting. I'm about to take it down and sell it in Craigslist. Is there anyone who has had any luck getting this to work?
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29-12-2020 11:29:58
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- A
I'm having the same issue. I set everything up correctly and even double checked and it still says not connected. Super frustrating.
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30-12-2020 12:24:39
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- S
I am facing the same issue now with 2 of these, support sent a replacement solar charger, but still says "not connected". Such a waste of time, tried all that i could including resetting the doorbell, leaving the solar charger in sun for a couple of hours, checking after a live feed; but no luck. I have given up on this. I wished ring did a better job at this.
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24-01-2021 11:08:51
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- S
I also have the same issue with my doorbell 3! I installed the "first" solar charger I bought on amazon and it said "not connected"..I waited 4 days, and every day had full sun on the charger. Finally gave up and ordered another one, but STILL have the same issue! I have tried rebooting the doorbell, uninstalling the app, resetting the wifi over and over..still nothing! Sooooo frustrated! Anyone have a solution before I return my second solar charger to amazon?
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06-04-2021 08:26:54
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pcargill
Had problem of solar charger not showing connected. Tried everything recommended, still not fixed. Finally went and clicked on live feed and when I checked back at status showed it was connected. Don't understand why but it worked.
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08-11-2020 05:20:11
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