P
Should I replace my doorbell chime transformer?
hardwired-video-doorbell
troubleshooting
I bought and installed a Ring Doorbell Wired (the black one). I bypassed the existing chime, that uses an UK RDL M412 transformer (8-24V). When configuring the camera, it fails by saying something like "Your transformer does not have enough power, please replace with a 16-24", however the specs said it should work with 8-24.Am I doing something wrong? Do I have to buy a new transformer? Which one? Can I replace it myself or do I need professional services?Thanks!
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22-12-2021 11:44:23
Responses (2)
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07-12-2022 17:25:56
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Tom_Ring
Hi @Piccoli. It is possible that your transformer is underpowered. In addition to needing 16-24 VDC, it also needs 30 VA (Volt Amps). This Transformer [here](https://en-uk.ring.com/collections/accessories/products/din-rail-transformer-gen-2) is known to work with the Doorbell Wired. It is not a difficult installation, but if you don't feel comfortable with electrical work, it may be best to consult a qualified electrician in your area.
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27-12-2021 16:17:08
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