Ring Accessories
Ring Mailbox Sensor false alarms
I have installed the mailbox sensor in the back of my mailbox. It notifies me of motion when I open the mailbox door and after closing the door it will notify that it has stopped detecting motion. I keep getting motion notifications all night long and no one is in my mailbox. Anyone else having issues? I was thinking it was sensing the mailbox moving with the wind or when cars drive by or that it can see past the door on the plastic mailbox that doesn't seal 100%. Thanks
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29-01-2021 02:47:53
Responses (79)
- DB
I'm having the same problem too. I have installed the mailbox sensor in the back of my mailbox. It notifies me of motion when I open the mailbox door and after closing the door it will notify that it has stopped detecting motion. However, I also get notifications in the middle of the night. I have non-ring security cameras that continuously record the area that includes the mailbox. They show that there is no motion at the mailbox at those times. No people, no cars, no bright lights, just nothing that should trigger the motion sensor. I'm thinking it is time to call Ring Tech Support to see if they are aware of this type of issue.
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22-03-2021 03:15:10
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TMy mailbox alert was working very well for several weeks. Yesterday, I started get numerous false alarm. I even went into the app & turned off motion detect & alerts. Still got a bunch of false alarms. It’s now continuing today.
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29-06-2021 02:38:47
- M
Thank you for sharing your experiences with the Community, neighbors! The Mailbox Sensor should only show motion, if motion indeed occurred. As you mentioned this happening at night, please ensure there are no openings in you mailbox that might let in nearby lights or movements that could be seen through any openings. If your mailbox is completely enclosed, this should not be a concern. Feel free to reach out to our support team, as @Dennis-B suggested, as they can certain take a closer look at this concern for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let us know how this goes! :)
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23-03-2021 04:09:29
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- I
Can anyone share a resolution or suggestion for this? My mailbox keeps going off the last week or so....I can contact support, but HATE calling (no chat options it seems).
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25-06-2021 07:06:18
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- I
Can anyone share a resolution or suggestion for this? My mailbox keeps going off the last week or so....I can contact support, but HATE calling (no chat options it seems).
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25-06-2021 07:06:18
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missanita
I'm having the same problem. My stick up cam is connected to record whenever the mailbox is open. So at 3:35 am or 7:30pm their is an alert. Because its dark I'm never able to see someone open it. It is now a weekly notification for me now too.
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02-03-2021 06:27:17
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