Responses (9)

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  Thomaspalmsprings

  Agreed it does not work! I have my doorbell 3 set to disarmed for a week so there are no events at all and my WiFi is perfect. I live in Palm Springs and it’s in a sunny spot. Battery is draining just as fast even with no events! I feel ripped off and because it’s a vacation rental I won’t be back again for 6 months to charge the battery... the whole reason to get a solar charger in the first place! Arggghhh!

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  07-09-2020 02:55:49

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  Ravenrock

  I am having the same issue with the DoorBell 3 solar charger. Its just not charging and the Solar Status for the device shows Not Established. Does this solar charger actually do anything? Can I get a refund?

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  16-10-2020 08:05:26

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  Tom_Ring

  Hi @Ravenrock. In this case it may be best for you to reach out to our support team directly, as this a neighbor-to-neighbor support forum rather than a direct line to support. You can use the links previously mentioned in this thread to contact our support team.

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  19-10-2020 07:19:55

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  LieutDan

  I bought the doorbell 3 plus and solar charger as a bundle so thought I was getting a great deal. I fully charged it, have installed it and the solar charger doesn't appear to be working. Similar to your experience, the doorbell charge is going down day by day. There are lots of comments about the solar charger not working, but I want to know if I'm supposed to see something in the App that tells me I've installed it correctly. At the moment in Device Health it shows Battery Level 97% and Solar Status "Extend Battery Life with a Ring Solar Charger" which indicates that it doesn't know it's attached to the solar charger at all!! That irritates the hell out of me because I carefully followed the instructions step by step. So can anyone tell me what does the App say when it's correctly installed?

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  26-10-2020 03:17:11

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  Ravenrock

  Guys. Be advised that the solar charger base for Doorbell 3 has small solar panels and takes at least \*6 solid hours of direct sunlight\* to be effective. If you don’t have this consider other charging options. Ring graciously allowed me to return the charger with no hassle. I opted for the plug transformer and with a little handy work to install, works nicely.

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  27-10-2020 02:48:22

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  kehartman

  I have the same issue. Installed everything according to Ring directions, wired solar charger to RVD3 and yet the solar is not registering at all and it is only running off of battery power. What’s up Ring? Are all of these panels defective?

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  07-12-2020 07:00:11

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  Chris1776

  They are aware of the issue yet every person at ring I talk to acts like this is the first time they’re hearing of this happening. It took me a whole 5 minutes to see thousands of the same complaints. I hope you get it resolved if you kept the box and bought from Amazon return it. I wish I could

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  07-12-2020 10:02:57

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  mckinley54

  Same issue with solar not working or registering after 3 days. Not worth the money.

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  24-12-2020 05:57:58

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  F1N1

  I have a Doorbell 3 Plus and had similar issues when I first installed the solar panel. What I found was; * The device will show 'Not Connected' until the battery drops below 90% and will then show as connected and be able to charge the device. See here [Charging the Battery for Your Ring Video Doorbell 3 – Ring Help](https://support.ring.com/hc/en-gb/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3#:~:text=Your%20battery%20will%20take%20around,the%20battery%20reaches%20about%2090%25.) ' **Note:** To maximize battery life, your Ring Video Doorbell 3 does not begin its automated recharging cycle until the battery reaches about 90%' * My solar panels (for doorbell and spotlight cams) will show as not connected if the last device health check was done at night. When it's sunny you can perform a live view of the device which will also perform a device health check. Wait a few minutes and then re-check the solar panel status. More info here which may help: [High failure rate with Ring 3 Solar Panel? - Products / Video Doorbells - Ring Community](https://community.ring.com/t/high-failure-rate-with-ring-3-solar-panel/11526/11)

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  28-12-2020 01:01:17

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  cyberwasp

  I realized that it needed to go below 90% to start supplying power. However, since I installed it it has receive full sunlight for a solid week from 9:30am to around 5 pm. At this moment the battery is at 75%. I've order the transformer and a new battery. Will plug in the new battery after charging it via AC for 24h. We'll see after that and will let you know

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  29-12-2020 05:41:02