Ring chime won't connect to the internet

I give up. I got the Ring doorbell to go perfectly. Went out and bought the Ring chime. It still is not connecting to our wifi. I have troubleshooted with our internet provider, reset the router 3 times, moved the chime by the router, moved the chime by the doorbell, and chatted with Ring online. Unless someone comes up with another solution, I am done. There are no special characters in our internet name or anything. Everything is going fine on my phone for the Ring doorbell 2. Any ideas?