S
Ring chime will not connect to wifi
My ring chime setup fine the first time, but now it has lost its wifi connection. I am trying to reconnect it, but I do not get the flashing light indicating setup mode. I’ve tried pushing the reset button for five seconds and also tried pushing it for 15 seconds, but nothing. Do I have a bad chime?
1065 •
0 •
0 •
13-11-2020 01:30:33
Responses (2)
- M
Is DNS causing a problem? I changed my DNS on my router to 8.8.8.8 and it seemed to work, but once i changed it back to a tool like pihole/1.1.1.3, it continues to block my chime pro 2. My other Ring devices do not have this problem.
•0
18-06-2021 08:24:22
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @sjvalenta. Try unplugging it for 3 minutes then plugging it back in close to your internet router (you can move once connection is complete). Give it about 2 minutes to boot up, then try pressing and holding the reset button for 20 seconds. Using this method forces a hard reset on the Chime and that should allow it to enter setup mode. If this doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know if this helps!
0
13-11-2020 05:46:54
•