Responses (1)

• C

  Caitlyn_Ring

  Hi @Nic8. Have you tried resetting your Chime Pro and taking it through a new setup in the Ring App? To reset it, you'll just need to hold down the reset button on the side for at least 15 seconds. Once that's done, try setting the Chime Pro up in the Ring App again. Let me know if that takes care of the constant chiming for you! :)

  0

  •

  01-10-2020 05:50:18

  •

  Reply

  N

  Nic8

  Thanks for the response Caitlyn. Yes I have reset it. So far so good. Can I know whether this is a common occurance? Because it has been a rather frightful experience. Given that it chimes in the wee hours.

  0

  •

  02-10-2020 03:27:52

  C

  Caitlyn_Ring

  @Nic8 I'm glad to hear the reset has appeared to take care of this concern for you. This is likely just a one-off issue that the reset should keep resolved for you. :)

  0

  •

  02-10-2020 03:35:08

  B

  Boone

  > Hello @Nic8 , I've been reading posts across several of the Community forum rooms, and there was a surge of weird malfunctions that included Doorbells ringing randomly, Chimes & Chime Pro's sounding, camera video recording malfunctions, Notifications being 'push' to their App even when toggled off, periods of no video or snapshots recorded, etc. This all started on Sept 29th and afterwards. I don't know if it is a coincidence or not, but I do suspect it has something to do with the Ring Servers that day. If you check: [https://status.ring.com/](https://status.ring.com/) OR on your Ring App check "Device Health" and select "Ring System Status" you will notice there was [Delays in receiving notifications and video recording availability](https://status.ring.com/incidents/nnzdgqmfph72) ----------------------------------------- **Postmortem** - [Read details](https://status.ring.com/incidents/nnzdgqmfph72) Sep 30, 22:57 UTC **Resolved** - This incident has been resolved. Sep 30, 22:18 UTC **Monitoring** - A fix has been implemented and we are monitoring the results. Sep 30, 21:25 UTC **Update** - We are continuing to work on a fix for this issue. Sep 30, 14:31 UTC **Update** - Our processing infrastructure is running behind which is causing delays in receiving in App notifications, **Chime motion and ding notifications** , verifying new email addresses, and video recording availability. No data has been lost and the system should be caught up shortly. Sep 30, 14:31 UTC **Identified** - Our processing infrastructure is running behind which is causing delays in receiving notifications and video recording availability. No data has been lost and the system should be caught up shortly. Sep 30, 13:23 UTC Sep 29, 2020 --------------------------------- So there was apparently Ring technicians were 'fixing' the main Ring computer servers at about the time many of these weird issues started. You also said, _"Can I know whether this is a common occurrence?" _ and I would say No, this is very uncommon, but most likely related to the incident on the 29th & 30th. Many previous notifications that were stored in the Ring Servers probably started pouring out after the 'fix.' You were not alone with your chiming issue. Also many devices were adversely impacted or disconnect from the Ring Server. I read post where people had to reset their devices afterwards to stop the continuing weird behavior, just like you did. Also, because your App settings are not stored in your phone, but actually are stored in the Ring Servers under your Ring email account, some people had to " **re-send**" their stored settings back to the Ring Server, by 'toggling' their Notifications and Chirp Tones, ON and then back OFF (or vice-a-versa), even though their App still displayed the last known correct preference settings, in order to correct the issues. So I'm not positive this was the cause of your issue, but I'd be willing to bet money on it. LOL ;) I hope this information was helpful :)

  1

  •

  03-10-2020 02:59:06

  E

  Ebonyj30

  I had issues as well, No video, wifi, etc. I learned from Xfinity there was an outage. The outage was corrected yesterday and I eventually had wifi, Ring Video, etc. However, I continue to receive doorbell chimes on my cell every 15-20 minutes and there's No one at door.

  0

  •

  03-10-2020 11:55:26

  E

  Ebonyj30

  I had issues as well, No video, wifi, etc. I learned from Xfinity there was an outage. The outage was corrected yesterday and I eventually had wifi, Ring Video, etc. However, I continue to receive doorbell chimes even now, on my cell every 15-20 minutes and there's No one at door.

  0

  •

  04-10-2020 12:01:03