Responses (1)

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  Chelsea_Ring

  Hi @JCS. If you are not receiving any signs of life for the Chime Pro, it would be best to give our support team a call [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can take a deeper look into this for you, see if they can help you get the device running again, or if they can figure out the best next steps for you.

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  12-05-2020 11:34:34

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  Reuben_Foster

  I'm having a similar problem, after a brief power outage it was flashing, now nothing is happening and it will not reconnect and shows no sign of life.

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  27-08-2020 12:16:25

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  Marley_Ring

  Hey there, @Reuben\_Foster! When a Chime is unresponsive and no lights are showing at all, the best first step is trying another outlet. Please ensure to try an outlet that is not controlled by a light switch. If there are still no lights, please attempt a reset on the Chime by holding the setup button for 15 seconds. Once completed, the Chime should allow you to complete a setup in the Ring app, or reconnect. If this concern persists despite trying the above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

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  27-08-2020 07:08:49