Ring Chime Cannot Connect to Wifi

Hello, I have the 2nd generation Chime. It used to work fine, but one day I noticed it flashing blue. I tried to reconnect and it will not connect. I've tried pressing and holding the button on the side of it, tried removing it from the list of devices on my wifi router and tried connecting a lot of times. I've tried changing where it is plugged in, ensuring I am near my wifi router. I've tried restarting the router. I scan the QR code in the app Plug the device in Wait for flashing green connect to temporary network Choose my home Wifi input my wifi password (making sure it is definitely correct) It changes from flashing green to flashing blue the App starts a countdown I see the chime connected in my list of devices in my wifi router. App still counting down and gives message "this is taking a long time" Chime flashes green and red for a moment then goes off App times out and says "retry" Error message received in the app: Hmm, something went wrong. Sometimes devices just don't want to connect to the internet. To solve this, tap try again. If that doesn't work, try restarting your Wi-Fi router. If this continues, you may need to change settings on your router or modem. Any ideas what else I can try? Thank you :slight_smile: