Responses (7)

J

Justin_Ring

User Solution

Hi neighbors. Make sure you have given the Ring app permission to access photos in your phone’s settings. Also, try using a different phone or tablet to see if it makes a difference. If these steps do not help, rest assured that our team is investigating and working to resolve the issue as soon as possible. When I have an update regarding this concern, I will make sure to post it here. Thank you for your time and patience. I will also be marking this response as a temporary solution so other neighbors can easily find my response.

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08-04-2024 21:06:22

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U

user80320

Yes, i did this and it still doesn’t work.

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09-04-2024 14:24:45

U

user_826b5b

Same here. Unable to create a profile for it won’t add the picture. I’m on an iPhone.

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20-06-2024 01:44:33

U

user_771634

Same!

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21-06-2024 20:22:35

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user_9d0843

Same on iPhone 13 iOS 17.5.1. Updated app. Full access to photos. Even uninstalled and reinstalled app.

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06-07-2024 23:30:22

C

Caitlyn_Ring

Accepted Solution

This issue was resolved in a previous app update. Please ensure you are using the latest version of the Ring app, available in the app store. You will also need to verify that the Ring app has permission to access your photos. If this issue still persists, our support team can provide further assistance.

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21-06-2024 14:23:13

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U

user_9d0843

Apparently not fixed.

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06-07-2024 23:48:34

U

user_20c120

It's not resolved.

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25-07-2024 03:46:51

U
user80386
I’m having the issue, also on an Android phone.
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07-04-2024 01:11:48
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E
Engeo17
Also having this issue, all permissions confirmed, I hear the phone react to me pushing the add photos but nothing is opened and the screen doesn’t change. Not using pet tag but indoor camera in case that matters.
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10-04-2024 05:46:58
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U

user_e8bba7

I am having them same issue. I received a new tag today & cannot finish the set up because I can not upload a photo.

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26-06-2024 00:19:32

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C

Caitlyn_Ring

Hi @user_e8bba7. If you've already tried the suggestions in the accepted solution, please get in touch with our support team for further assistance. You can reach out at one of the numbers here, or by sending a private message on Facebook @Ring.

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27-06-2024 00:37:48