H
Harleygjc
Accepted Solution
power confusion
hardwired-video-doorbell
me again! so I found out that the power supply I had for the doorbell had broke,I got a replacement today,wire it up and plugged in,checked on the mobile app and it does indeed come up saying power is hardwired! BUT on the desktop version it is saying power source is battery,should I ignore the desktop version?
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20-07-2024 13:45:30
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Justin_Ring
Hi @Harleygjc. I'm glad you were able to get that resolved! Yes, you can ignore the incorrect reading you are seeing on Ring.com. Our team is aware of this issue and is working to get it resolved as soon as possible. 🙂
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22-07-2024 18:50:01
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