Gen 1 Stick Up Cam MOUNTS! I need one!
My 3 year old Gen 1 stick up cam mounts are starting to crack/break. They are mounted on my concrete walls and tried to order a replacement wall mount for GEN1 stick up cams (not the round Gen2/Gen3 cams). Where can I find these? I cannot find them in YOUR site or on AMAZON. I will need 4 of them since you changed the design and didn't make it easy (or even make them at all) to order replacement wall mounts. Not the camera itself, the mount on the wall, the square 2x2 inch mount.
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13-09-2020 01:19:01
Responses (5)
- J
As with all the crap I get from RING, they told me "We don't have any, we don't make them". Once again, unsatisfactory answer. If RING isn't going to provide replacement parts for Gen1 cameras (which aren't even OLD!) then why would anyone continue to buy their products. I'm dropping ring when these cameras die and find a better, supportive vendor.
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14-09-2020 03:47:18
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- B
Hello [@jarbarian](https://community.ring.com/t5/user/viewprofilepage/user-id/6660) , I found a few "after-market" brackets and included the links. I'm sure there are more, but here's 3 to get you started: [https://www.amazon.com/Adjustable-Battery-TIUIHU-Mounting-Security/dp/B086PDRRXV/ref=sr\_1\_1\_sspa?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324278&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyWkxKNUpXUFU1WVRJJmVuY3J5cHRlZElkPUEwNDcxMjAyMlUyWVpEWEUzRVJLOSZlbmNyeXB0ZWRBZElkPUEwNjA4Njk2MVEyMk44WEJIWVlLSSZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=](https://www.amazon.com/Adjustable-Battery-TIUIHU-Mounting-Security/dp/B086PDRRXV/ref=sr_1_1_sspa?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324278&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyWkxKNUpXUFU1WVRJJmVuY3J5cHRlZElkPUEwNDcxMjAyMlUyWVpEWEUzRVJLOSZlbmNyeXB0ZWRBZElkPUEwNjA4Njk2MVEyMk44WEJIWVlLSSZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=) [https://www.amazon.com/Security-Metal-Wall-Mount-Wasserstein/dp/B073XLQXTY/ref=sr\_1\_7?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324329&sr=8-7](https://www.amazon.com/Security-Metal-Wall-Mount-Wasserstein/dp/B073XLQXTY/ref=sr_1_7?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324329&sr=8-7) [https://www.amazon.com/Adjustable-Security-Weatherproof-Outdoor-Compatible/dp/B07VLJT913/ref=sr\_1\_19?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324519&sr=8-19](https://www.amazon.com/Adjustable-Security-Weatherproof-Outdoor-Compatible/dp/B07VLJT913/ref=sr_1_19?dchild=1&keywords=silicone+Ring+Stick+up+cam&qid=1600324519&sr=8-19)
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17-09-2020 06:37:29
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- J
@boone, I appreciate it, but those are Gen2/Gen3 mounts. Gen1 mounts do not exists. This is what I need and what Ring has decided they do not want to provide me, but rather I buy all new cams. [https://icdn1.digitaltrends.com/image/ring-stick-up-cam-0006-1500x1001.jpg](https://icdn1.digitaltrends.com/image/ring-stick-up-cam-0006-1500x1001.jpg "Ring 1 Camera -- missing the square base mount I need!")
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17-09-2020 11:15:25
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- B
[@jarbarian](https://community.ring.com/t5/user/viewprofilepage/user-id/6660) , Ah . . . OK. I am unfamilar with the Generation1 Stick Up cameras. I only own Gen2 Stick-up cameras and I didn't realize the mounting bracket is different.
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17-09-2020 12:26:57
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Boone
> wrote: > > My 3 year old Gen 1 stick up cam mounts are starting to crack/break. They are mounted on my concrete walls and tried to order a replacement wall mount for GEN1 stick up cams (not the round Gen2/Gen3 cams). > > Where can I find these? I cannot find them in YOUR site or on AMAZON. I will need 4 of them since you changed the design and didn't make it easy (or even make them at all) to order replacement wall mounts. Not the camera itself, the mount on the wall, the square 2x2 inch mount. Hello @jarbarian , You'll need to contact Ring Support direct by telephone: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope this is helpful to you and gets you steered in the right direction :)
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14-09-2020 02:58:58
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