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Faulty Chime Pro
Hi All. I have a faulty chime pro and it looks like the locking nut has come off of the inside giving me a faulty ariel. The unit is about 14 months old? Is it under warrenty? it still works just has a wonky loose ariel image attached ... Many Thanks
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19-08-2020 06:10:18
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Marley_Ring
Good question, @Nixon! Our devices do come new with a standard limited warranty, in which our [Warranty page](https://shop.ring.com/pages/warranty) goes into detail about. In addition to the included warranty, you can extend this coverage by subscribing to the [Protect Plus Plan](https://support.ring.com/hc/en-us/articles/360021900312-Ring-Protect-Plus-Information), while still under warranty. Feel free to reach out to our support team to inquire further, by calling at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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21-08-2020 08:34:57
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