‎Disconect my Chime Pro from my Account

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Alshamal

Disconect my Chime Pro from my Account

chime-pro

Hi after some advice. I’ve just sold my Chime Pro wi-FI extender indoor chime! And the new owners have asked me to disconnect my the chime pro from my account but it’s not showing on my account! Because he’s saying he can’t connect it to his wi-FI ! Anyone else had this situation or any advice how to get round this issue? Would appreciate any suggestions or advice Cheers

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24-09-2021 02:06:13

Responses (4)

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Marley_Ring
Hi there, @Alshamal! when viewing your Ring app while logged into your account, you should see your devices and locations that have not been removed. You might see the Chime in an offline state by opening the Ring app Menu > selecting Devices > and looking for the Chime Pro there. Remember to check your locations in the menu to ensure it is not showing under a different address. If you are able to find it, visit the Chime Pro page > tap Device Settings tile > select General Settings and remove the device from there. Learn more about the [change of ownership process here](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices). I hope this helps! :)
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24-09-2021 05:59:22
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Alshamal
I’m sorry but I can’t find the chime pro in the app i just have the standard chime not the wi-FI extender! I stopped using some time ago!
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24-09-2021 07:03:26
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Alshamal
Here’s screen shot!![image|666x500](upload://mRbCQNlV4QU1PsBnUrnNGuw79Ft.jpeg)
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24-09-2021 07:07:53
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Tom_Ring
Hi @Alshamal. Try checking to see you have inadvertently put your Chime Pro on a different Location. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations) will show you how to manage your Locations.
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27-09-2021 05:06:27
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