Responses (4)

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  Jaypr

  I just had a similar situation but with the Ring Pro 2 that wouldn’t connect to my 5Ghz network. After speaking with Ring it turns out that the new Ring Pro 2 seems to have a specific issue concerning channels

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  13-04-2021 01:13:45

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  U

  user78940

  The channel was my issue as well. Thank you Jaypr!

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  13-03-2024 11:30:25

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  jongri

  Thanks for your reply Jaypr. The odd thing is that my Ring Video doorbells I've tried & installed (Video Doorbell Pro 2 & Video Doorbell 3 Plus) haven't had any issues finding and connecting to my 5 GHz wifi network. Only the 2 Ring Chime Pro Gen 2's didn't automatically locate or connect manually to my 5 GHz wifi network during setup? No matter how many times I tried plugging into different outlets they would only connect to my routers 2.4 GHz wifi network & resetting them or attempting to manually connect them to my 5GHz wifi failed every time. I used the correct wifi network name & password but no luck. I'm trying to improve the RSSI value to Doorbells that are setup using 5 GHz wifi for better video quality but the Chime Pro's only connected to 2.4 GHz wifi despite claiming Dual band capability? I live in a townhouse surrounded by neighbors all w/ wifi so maybe that's why the 2 Chime Pro's could only locate my 2.4 GHz wifi as well as about 7-8 of my closest neighbors but not my 5 GHz wifi.

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  13-04-2021 06:47:59

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  T

  Tom_Ring

  Hi @jongri. Have your tried adjusting the ports and protocols on your router? This could be prohibiting the connection to the 5GHz network. You can find out more in this Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). You may also want to try creating a guest network on our router for your Ring devices to use specifically. It's also worth noting that a 2.4GHz network has a farther effective range than 5.0GHz networks. If this doesn't resolve your concern, reach out to our support team to look into this further, as there may be secondary adjustments that need to be made. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  15-04-2021 07:14:00

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  jongri

  Hi Tom_Ring thanks for your suggestion. My router is an Xfinity X1 Modem/Router all in one. Unfortunately, unlike a stand alone router it doesn't offer ability to manually adjust ports & protocols as a separate stand alone router plugged into to a standard separate modem set up would. I think my issue w/ the 2 Chime Pro's is b/c I live in a townhouse and during set up they would only pickup my 2.4 GHz wifi as well as 7-8 of my closest neighbors wifi as well but not my 5 GHz wifi. Once they fill up w/ my & neighbors 2.4 GHz wifi networks they wouldn't continue auto searching for more surrounding networks and only offered a manual setup option which always failed connection to my 5 GHz wifi network. Resetting them and restarting the setup had same results every time. I find it odd though that my Video Doorbells easily locate both of my wifi networks during setup & connect to my 5 GHz wifi w/out issues?

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  17-04-2021 03:38:57

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  paulliewallie

  I use a AVM fritzbox 7590 and my chime pro 2 would only connect to 2.4GHz. After experimenting with the fritzbox to find out why the chime would not connect to 5GHz, it turns out the chime does not like wide-channels. That is 80MHz. To get the chime to connect to 5GHz; the router had to be on "a+n"/wifi 4 mode. The router default is "n+ac"/wifi 5 mode. But it does not explain why the doorbell pro is able to connect even though it connects using a channel width of 40MHz.

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  27-12-2021 03:58:06

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  12-04-2024 11:30:34

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