We have 2 Android phones, Samsung S20 and Note 10, all of a sudden both are experiencing the same Live screen freezing across all cameras, on wifi as well as on cellular. All other Ring functions are working fine, recordings, etc. But every time I go to Live view the screen freezes. You can hear audio streaming through ok, but the picture is frozen. Live view had been working fine as of 2 days ago and I haven't done anything different. I have restarted the phones, rebooted the router, verified good Wi-Fi signal, uninstalled then reinstalled the installed the Ring app, but none of this has fixed. And another strange thing occurred.. when trying live view from my car, the app was attempting to place a phone call through it via Bluetooth! This happened on mine as well as my wife's car. Live view works fine from a web browser but not from the app, so I suspect there's a glitch in it. Tech support tried to help but didn't have a solution. Anyone else having this issue? It's kind of useless without live view working correctly.

Live view concerns are often related to wifi or mobile device connection variables. Check out your RSSI in the device health section of the Ring app to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. As suggested by other neighbors above, it's always a good step to test wifi connection versus cell data connection on your mobile device. If this concern persists, please give our support team a call at one of the numbers available here for further assistance.

I’ve got a door view camera (peephole camera) and got the Ring app on my iPhone. The videos I get do the same,freeze,and I’ve been told it’s my phone 🤔

‎Chime pro-Different sounds for motion/ring

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K

Ketodoc

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Chime pro-Different sounds for motion/ring

device-settings

chime-pro

troubleshooting

Should have option for 1 sound for “ring” of doorbell and another for “motion” at doorbell. Now you have the same sound for both on the chime pro, or if you don’t want motion to go “ding dong” (which annoys my wife) you can turn it off but then if you have a prowler at your front door you won’t be notified-should be an easy software upgrade.

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17-05-2020 05:10:33

Responses (2)

K
Ketodoc
Posted above-able to do it-problem was I wasn't saving changes
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17-05-2020 05:15:11
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-01-2024 05:06:36
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