Ring Accessories
nosaj
Chime Pro uploading huge amounts of data
As the title suggests I noticed my Chime Pro was uploading huge amounts of data earlier in the year. I factory reset it, made sure the Chime Pro Network wasn't active (don't need it since setting up a mesh network), and logged the following uploads over a week after turning it back on:  I decided not to use it again as I couldn't reasonably explain why it could possibly be uploading so much data, until we've started keeping the house closed up once winter hit here in Aus and turned it back on again to hear the doorbell better. I have to split this post since I can't embed more than one image as a new user...
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25-06-2021 03:35:43
Responses (4)
- N
Again it was factory reset, needed a firmware update, and a day after it was turned back on, the uploading has returned: 
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25-06-2021 03:36:23
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- B
I have the same question. Massive uploads from ChimePro devices. No camera... just doorbell chime. What can it possibly be uploading? 1 to 3 Gbytes per day! 
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25-12-2022 08:14:38
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- U
Same issue here - just installed two Chime Pro's, in the last two days they have uploaded and downloaded 20 GB of data. Yes. 20 GB. They are connected to passive outdoor cameras that barely alert. Have disconnected everything now. They still run a massive up and download cycle every 6 hours. Zero help on the chat with Ring. Just an offshore guy asking if I had spoke to my ISP provider. I pointed out Ring devices uploading GB worth of data is nothing to do with them. My question is what data is being moved? Is this a security risk?
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22-07-2024 07:14:37
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CHi @user_8512d7. Chat support is more limited in their scope of troubleshooting, so I'd recommend contacting our support team either via phone, or by sending a message on Facebook @Ring. Unfortunately, we aren't able to view device details here on the Community, making it hard to diagnose a problem like this.
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23-07-2024 07:53:12
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Caitlyn_Ring
Hey neighbors, I'd recommend reaching out to our support team for this matter so they can investigate further. Since the Community is a public forum, we do not have access to any account or device specific information, so our support team will be better equipped to look into this and see what's going on. You can get in touch at one of these numbers, or on Facebook @Ring by sending a private message.
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27-12-2022 05:47:46
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