Responses (6)

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  mrsdoddy

  We have the exact same problem, we're going round and round in circles. I am looking forward to seeing what response you get!

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  06-05-2020 02:56:51

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  Chelsea_Ring

  Hey neighbors! When setting up the Chime Pro, you will need to connect to the Ring AP for the Chime Pro during the setup first, and then it will prompt you to select your home wifi network for the Chime Pro to connect to. It sounds like you may be getting caught up in the Ring AP bit? If you can, please go through the setup on the Chime Pro again, and then it asks you to connect to the Ring AP, let me know if you can connect through that, or go into your wifi settings on your phone and manually connect to the Ring AP in there. Please note that connecting to a Chime Pro Network will be what other Ring devices (such as a Doorbell or Camera) will do after the Chime Pro is fully set up. :)

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  06-05-2020 05:44:38

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  CdnFlyersFan

  Thanks for the feedback. My issue continues. I'm confused when the steps get to the connecting to wifi section. You state that I should connect/click on my Personal Home WiFi Network. The Ring App states that I should connect/click on the Ring Network that appears in my Available WiFi Networks. So which is it? Also, when the ChimePro is in set up mode, TWO Ring WiFi Networks appear. One is my Ring ChimePro. The other is named Ring Setup 73. So, which of the 3 WiFi Networks do I connect to? And what should happen after it states that I'm connected?

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  06-05-2020 07:25:10

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  Chelsea_Ring

  @CdnFlyersFan You will need to connect to the Ring Setup 72 if you are stuck in the bluetooth setup or connecting to the Ring AP. While the Chime Pro Network is there, it says no internet access because the network has not been fully established. The Chime Pro Network will be established and accessible for the Ring Doorbells and Cams once this setup is complete through the Ring app. Therefore, once you have connected to the Ring Setup 72, it will then promote you to connect to your home network, which will be whatever you home wifi network is named. :)

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  06-05-2020 09:46:10

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  CdnFlyersFan

  You will need to connect to the Ring Setup 72 It's "73". Please pay attention to the details. if you are stuck in the bluetooth When did Bluetooth come into the equation? setup or connecting to the Ring AP. While the Chime Pro Network is there, it says no internet access because the network has not been fully established. WTF? Please see attachment. The Chime Pro Network will be established and accessible for the Ring Doorbells and Cams once this setup is complete through the Ring app. No S#!T! Therefore, once you have connected to the Ring Setup 72, It's 73. And it also states "Connected No Internet Access" it will then promote you to connect to your home network, which will be whatever you home wifi network is named. Chelsea, I appreciate your attempt to resolve my issue. But you are just regurgitating what I have already attempted. Can you Please answer two questions for me? 1) Which WiFi network network do I connect to when prompted? 2) Why does nothing happen when I conect to to the WiFi Network I connect to when prompted?

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  07-05-2020 06:01:45

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  CdnFlyersFan

  Have you had any success mrsdoddy? Chelsea is talking in circles with no useful info.

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  07-05-2020 06:03:59

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  JungHaus_09

  Yes, I had the same issue, especially buying the Chime 2nd Generation the first time. I was doing setup with a Samsung Galaxy S8 and through the app it would stall out at connecting to the Ring network and would never connect with the Chime plugged into the wall. Was on a call with support for an hour and they troubleshooted every solution and eventually told me to return the chime. Found this thread and pulled out my old Samsung S5 phone, downloaded the app and went through the same steps as before and it actually connected. My advice to Ring support is, if a majority of these Chimes are ONLY connecting through the use of older phones with outdated software, you need to make that abundantly clear with your support team as an option to try. Especially before sending a customer 20+ miles back to Best Buy because they think it's a defunct product.

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  19-11-2020 06:36:47

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  usdan.ipcam

  I am giving up and destroy my Ring Chime Pro!

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  31-05-2022 07:02:34

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  Markf2001

  I spent several hours trying to connect a chime pro 2. The only thing that worked was creating in static IP for the MAC address on my symbology router, and selecting static when setting up the chime pro.

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  23-03-2024 08:33:24

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  Caitlyn_Ring

  Hi @Markf2001. Thank you for sharing the solution that worked for you!

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  25-03-2024 03:07:54

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