Responses (1)

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  Caitlyn_Ring

  Hi @Ramnanduri. Trying different power outlets is a great start, but I would also recommend resetting the Chime Pro before attempting to set it up again. You can reset the Chime Pro by holding down the reset button on the side for 15 seconds. After that, attempt to set it up in the Ring App again with the steps under Set Up a Device. Let me know what happens after trying these steps with your Chime Pro. :)

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  18-10-2021 11:58:20

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  talejandro21

  I’m having the same issue and tried plugging into other outlets and it will not turn to blue

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  21-02-2022 12:58:09

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  Caitlyn_Ring

  Hi @talejandro21. In that case, I would recommend reaching out to our support team so they can take a deeper look at this and find a solution for you since the previously suggested steps didn't work for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  21-02-2022 08:24:10