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M
Chime not ringing
chime-pro
My chime pro suddently stopped ringing when someone rings on either of my two door bells... They are linked, and the chime can also ring when I test the Sound in the app... I have tried to reset the chime with the same result... I’m so tired of this problem, so just before I cancel my subs, and buy something else, anyone else had this problem?
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30-01-2021 06:16:09
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Caitlyn_Ring
Hi @Morn. Does the Chime Pro ring at all for motion, or have you tried testing it by ringing the Doorbell yourself to see if it triggers the Chime Pro? If the Chime Pro has rung for motion right before the Doorbell is pressed, I'd recommend checking out this thread on that concern [here](https://community.ring.com/t/ring-chime-ringing-on-motion-detected-but-no-alerts-on-doorbell-being-pressed/19012). If it's not ringing for motion either, I'd suggest reaching out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-02-2021 04:51:02
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