Ring Accessories
Chime briefly flashes blue - will not reset, no green light
Hi all, our 2nd generation chime has stopped working - it briefly flashes blue when switched on, then nothing. It will not reset, so unable to reconnect it etc. No green light etc. Its about 18 months old, to be honest thought it may have lasted a bit longer then this. Does anybody have any advice? Thanks
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05-04-2024 08:58:28
Responses (3)
- U
Hi, I have tried this, however still the same. I contacted RING via the online chat, they advised to ring the number they gave me, which was an incorrect number. Tried ringing the number on the website, just kept getting cut off after a few rings. Pretty disappointed at the moment.
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05-04-2024 07:34:48
- J
Hi @user80283. You can also reach out to our support team on Facebook or X (formally Twitter) by sending a PM to @Ring.
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08-04-2024 08:34:24
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- U
We encountered the same problem. Ring support said “Please keep in mind that Ring device come with a one-year limited warranty. Given that the Chime won't enter setup mode, it will be needing to be replaced, but since you would be past your warranty period, we would not be able to issue a replacement ourselves.”
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02-12-2024 06:50:53
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Caitlyn_Ring
Hi @user80283. Try plugging the Chime into a different working power outlet, then hold down the reset button on the side for about 15 seconds. After that, attempt to walk the Chime through a new setup in the Ring app using the steps under Set Up a Device. If the Chime isn’t responsive after trying those steps, please reach out to our support team for further assistance.
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05-04-2024 05:57:08
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