Responses (3)

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Adspc

I have the same problem. Today I deleted the chime and reinstalled it and it lasted the whole day, but now won’t even connect again.

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09-09-2020 16:18:29

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Caitlyn_Ring

Hey neighbors! If you're experiencing some connectivity concerns with your Chime, you may want to try resetting the Chime and taking it through a new setup in the Ring app. This will refresh its connection with the Ring app and with your home wifi network. To reset it, hold down the reset button on

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09-09-2020 16:34:12

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RTL44

Same problem here. Spent an hour on the phone with support and nothing was resolved. I have had 3 Ring Doorbells and 4 Chimes (3 Chime Pros) over the past several years, so I know how to setup and troubleshoot. NO MATTER HOW MANY TIMES I reset, remove, add new device, etc., The new Chime Pros g

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24-02-2021 06:09:50

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Stroh

[quote="RTL44, post:4, topic:12944"] NO MATTER HOW MANY TIMES I reset, remove, add new device, etc., The new Chime Pros go offline after the 15-20 minute software/firmware update. It is maddening. They connect immediately during the setup process, but the “update” renders them forever offline. It’s

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07-06-2021 15:24:34

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Stroh

I returned the Chime Pro. Not worth the hassle of troubleshooting it any further. Obviously from the number of issues on here with these there is a defect in the product. The only time it made it more than a few minutes connected to my wifi was when I turned off the smart connect and disabled the 5G

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17-06-2021 00:04:43

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achabun
I purchase the ring chime pro 2 weeks ago. The device only stays connected to wifi for less than a day. The Ring doorbell has only lost a c wifi connection once. I have a 2 cisco AP's. One on the main level and the main AP in the basement. The ring chime pro is no more than 15' away from the main AP. My samsung phone has never dropped wifi and is getting 433Mbps. Is there a solution???
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25-12-2022 14:43:35
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Caitlyn_Ring
Hi @achabun. If the steps in the marked solution do not help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-12-2022 17:57:03
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