General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
B
Will I get notified if original owner de-registers device?
We just moved into a home that has a Ring Doorbell Pro installed. I tried to set it up but the message said that the device is still registered to previous owner, and that the owner will be contacted. Will I be notified if/when that owner de-registers? I'm wondering if I should keep trying to register, or if it's a waste of time. Thanks.
749 •
0 •
0 •
02-09-2020 03:49:00
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @Boglehead1. In this case, I'd recommend reaching out to our support team regarding the ownership of the Ring device. They'll be able to assist you with the next steps in setting it up under your account. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
03-09-2020 07:07:44
•