Responses (6)

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  Caitlyn_Ring

  Hi @sheddy90. The Video Doorbell Pro needs a 2.4GHz or a 5.0GHz wifi connection and does not require a specific type or model of router. I hope that helps. :)

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  12-10-2020 04:28:35

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  phillipvb

  Do ring devices, specifically the ring doorbell 3 plus, the ring chime and the ring stick up cam, connect with WiFi 6, 802.11ax?

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  08-12-2020 01:06:21

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  Caitlyn_Ring

  Hi @phillipvb. Ring devices require a 802.11 a/b/g/n wifi connection. When looking at any of our devices on our website, you can scroll down to Tech Specs and find the connectivity information there as well. I hope that helps answer your question! :)

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  08-12-2020 05:39:31

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  bill.linda

  I just upgraded to a Wifi 6 router - important to note AX. So I can connect all of my ring devices (many several years old), but I can't connect my doorbell 1. Your thread seems to imply no door bells work with AX, and I have to turn AX off because the ring doorbell device does not support AX. Is that true? Do newer doorbells work with AX? This is a pretty big issue IMHO. Please advise. PS. I've factory rebooted the doorbell, tried to synch using Mac-ID and without. All the other ring devices connected perfectly to my new wifi 6 router

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  24-01-2021 07:33:19

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• M

  Marley_Ring

  Hi there, @bill.linda! In addition to the network requirements shared previously in this thread, some routers may have advanced options that could be adjusted to create a more compatible network environment. As a test, please ensure the network is meeting the aforementioned mentioned requirements, as well as utilizing a standard/ universal encryption type, and allowing connection to these [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). As you mentioned a particular mode preventing one of your devices from connecting, the best next step might be reaching out to our support team for a more in-depth look at your network and more advanced solutions. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to update us on any solutions you find. :)

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  25-01-2021 06:34:20

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  adhsmith

  I just bought an AX router also, the doorbell worked fine but the Chime would not connect, there is a setting in the router to run another ssid in a wifi 5/ac compatibility mode along side wifi 6, the chime works fine on this. Perhaps you need to look for this option, though ideally I'd rather have an updated unit.

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  08-02-2021 01:58:31

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• U

  user28498

  Most but, not all tri band wifi 6 mesh systems allow you to setup a guest network and allocate 2.4ghz to it. Which works with my ring doorbell 2

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  22-11-2022 09:30:25

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