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J
When front door opens ring camera does not record
troubleshooting
motion-settings
We installed a ring camera with motions set on but when the front door opens it does not record someone coming in. When people leave the same camera does record. We see when people go but not when they come in.
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25-09-2022 03:18:42
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Caitlyn_Ring
Hi @JOE24111. What is the model name of the Ring Doorbell or Security Camera you have? You can find the model name on the Device Health page in the Ring app. How far from the ground is your Ring Doorbell or Camera mounted, and how do you have the Motion Zones set? Feel free to attach a screenshot showing how you have your Motion Zones, just make sure to cover any personal information.
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26-09-2022 06:14:12
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