‎There was an error while trying to play the video

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user_ac0948

There was an error while trying to play the video

troubleshooting

wireless-security-cameras

When looking through History, I get above error about 25% of the time. I I come back later video will play ok. If I download video, it plays ok. The main problem is that it takes too long to timeout if this error occurs and I have to wait to try next video. I am using ring,com through browser on my desktop. Windows 10 Home. Nothing wrong with internet connection download speed is 54 Mbits/sec, upload XXXX Mbits/sec

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13-07-2024 06:04:21

Responses (7)

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user_ac0948
....more. This error does not occur on my phone app. Unfortunately phone app doesnt allow you to search by date...........!
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13-07-2024 06:26:22
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astrohip
I get this all the time also. About 25% as you say. If I click on another, then come back to the error one, it almost always works. That tells me it's something wrong with the Ring process. All in all, it's a pretty crappy app. I probably wouldn't buy Ring if I was starting from scratch, but I've got five cameras and a doorbell, so I'm too deeply invested.
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13-07-2024 01:04:33
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user_ac0948
....more Because it works ok on my phone app, I thought it might be my browser which is Chrome. So I switched to Microsoft Edge   ..... exactly the same problem exist there . This makes Trying to find an overnight intruder event impossible. Any one home at Ring?
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16-07-2024 10:05:51
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Justin_Ring
Hi neighbors. Checking your network speeds is a good step to take. I would also recommend trying to reboot your router. Also, make sure you do not have a VPN active and verify your web browser is up-to-date. If you have tried these steps and are still having the same concern, give our support team a call to further investigate this with you. 
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17-07-2024 08:13:32
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user_ac0948
hi Thanks for response re-booted router, browser is up to date Version XXXX.XXXXXX (Official Build) (64-bit problem persists....
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17-07-2024 09:51:50
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