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Stolen device need replacement
cs-support
ring-protect-plans
I have been trying to contact the customer service number but it’s busy to inform them about my stolen device.
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13-06-2023 19:47:51
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Caitlyn_Ring
Hi @Sharninaj26. I'm sorry to hear that your Ring device has been stolen. We experienced an [AWS outage](https://community.ring.com/t/current-aws-outage-6-13-2023/207146) on 6/13/2013 which affected our phone lines. This outage has since been resolved, so you should be able to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) now. Before contacting support, make sure to request a copy of the police report that was initially filed at the time of the theft. You can read more about our device theft policy [here](https://support.ring.com/hc/en-us/articles/115003475783-What-to-do-After-the-Theft-of-Your-Ring-Device).
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15-06-2023 17:31:20
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