U
Sharing access
app-settings
troubleshooting
I cannot connect to our families ring system. I was sent the invite and in the admin account it says invite sent but when I follow the steps in the email I get to my shared access section with nothing in it. Help.
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18-09-2023 21:00:47
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Tom_Ring
Hi @user58921. Start by deleting all email invitations for Shared User requests. Next, have the owner delete all Shared User invitations. Once you have a clean slate, follow the steps in this Help Center article [here](https://support.ring.com/hc/en-gb/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account).
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21-09-2023 16:53:48
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