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Shared users cannot see the doorbell and status does not changed from "invited"
trying to figure out how the hell to add a shared user to my Video Doorbell to get motion sensor notifications and doorbell rings as well as access to historical videos 1- I created a shared user and sent the invite 2 - my wife received the invite fine in her email 3- its by no means obvious that the link she receives is inviting her to "create an account" but that's what I had to do. 4- once you click on the button in the invite you basically have to "reset the password" because it does not offer that option as part of the" accepting invitation process" it just asks you to login which you cannot do as you've never set up a password before. 5- I've reset her password and she now has an account! great NOW WHAT!!!!!??? 6- Her phone is not linked to our doorbell. and the invite status on my account still says "invited" 7- I have an option to SCAN THE BARCODE on the doorbell. _ Sod that!! I'm not unscrewing the device from the wall!!!! 8- anyway that's not the option because if you do the shared user wants to take over the "ownership" of the doorbell device!!! I'm an IT Professional and if I'm struggling to do a simple task of adding the ring doorbell device to multiple users in my household then I don't see how anyone else stands much chance whatsoever!!! please explain how to make this simple process work beyond the point of "Sending the invite" which is as far as the documentation goes. and please sort this out its embarrassingly bad and unnecessarily complicated!!!!!!! Thanks in advance
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02-06-2021 11:53:27
Responses (10)
- T
Hi neighbors. If the above mentioned steps didn't correct the issue you are having with adding a Shared User, then you will need to reach out to our support team to look further into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-06-2021 04:06:13
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- O
Why should support team be required for such a fundamental process? There are obviously multiple users having the same problem (add me to the list). Why not look at modifying the process instead of using the standard "is your computer plugged-in" approach.
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07-07-2021 06:26:32
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- T
Same issue here. This is ridiculous. Once the invite is sent the invited user should just be able to open the app and see the devices. I’ve tried everything and it just doesn’t work.
•3
08-07-2021 11:23:44
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- O
I am having the same issue, I already have an account and so does my shared user, after many failed attempts (at least 7) on both mobile device and PC he was finally able to see my cameras. I have however not been so lucky. He has resent the invite multiple times and I have tried with my mobile and PC but it just says "no locations found" I have shared before and didn't have any issues, something must be wrong on " Ring's" end, Please help or fix this issue.
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13-07-2021 07:19:10
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Srsmisek
I have the same problem. I have tried to add my husband twice. I go through all the steps and he accepts the invite. The doorbell never shows up in his dashboard. I need this to work for both of us.
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20-06-2021 01:18:13
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