Responses (2)

J
Justin_Ring
Hi @user52241. Have you finished adding your wife as a Shared User? If so, can she see the Doorbell in her Ring app but not get notifications? If you have not added her as a Shared User, use this Help Center [page](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account) to show you how.
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26-07-2023 18:06:38
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J
Justin_Ring
Hi @willee51. If your wife is a Shared User and has access to the Doorbell on her app but is not getting notifications, try the following steps:- Verify that her Ring app and phone are up-to-date with the latest versions.- Verify she has the [Ring and Motion Alerts toggle](https://support.ring.com/hc/en-us/articles/210052646-Getting-Notifications-for-Ring-Doorbells-and-Security-Cameras) enabled in the Ring app.- Verify she has notification permissions enabled for the Ring app in her phone settings.- Disable any active VPNs on the phone.We also have this Community [post](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-07-2023 18:29:07
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