General Topics
Ring Doorbell Gen 2 showing low battery
Hello, I’ve had my Gen 2 Ring doorbell for a couple of years now and it suddenly stopped working saying the doorbell was at 3%. I charged it up and it indicated full with a solid green light, but still the app said it was at 3% so I bought a new battery. I’ve plugged this in and the app says the (new) battery is at 3% again. Is there something I can do to fix this? TIA
631 •
0 •
0 •
12-11-2022 08:30:11
Responses (7)
- S
Hi, It’s showing offline, I’m not getting any notifications and I can use live view. If I try to look at live view it tells me the battery is at 3%, which it’s not.
•0
16-11-2022 05:17:34
•
- J
@Smurrayuk Since your Doorbell is offline, the battery percentage will not update, even if it is a fully charged battery. You will need to go through a [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to get it back online. Once online, the battery percentage will update, and the rest of the features will start working again. Let me know if you were able to bring your Doorbell back online.
•0
17-11-2022 04:40:40
•
- S
I’ve tried resetting it as per the instructions. I wasn’t getting a white spinning light, so I removed the battery and put it back in again which gave me a blue flashing ring, then I pressed the reset button and got the white spinning light. It gave me a Ring Wi-Fi to connect to which I tried but it wouldn’t connect. Now I can’t get the spinning white light again. What else can you suggest?
•0
18-11-2022 03:49:17
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @Smurrayuk. If your battery percentage in the Device Health section for your Doorbell is not updating, your Doorbell is most likely offline. Are you able to do a Live View? Are you getting notifications for new events? Check the status of your Doorbell in Device Health to see if it says offline. This additional information will help me figure out what steps to recommend next for you to try.
0
14-11-2022 07:13:00
•