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Replacing old transformer
Hi, I have a RVD2. I replaced the old mechanical doorbell with existing wiring. I was having to charge the battery every 3 days because by then the battery was dead. I figured the transformer wasn't strong enough so I bought a FCHO 24V 40VA Thermostat and Doorbell Transformer. When I took off the old transformer, it had 4 wires, 2 red, 2 white. The reds were connected together and capped. The whites each went to a screw on the transformer. The new transformer just had a black wire and a white wire with no instructions. I connected the white to a red and capped it. I did the same with the black wire. the other 2 white wires from the wall connected to the screws on the transformer. Now, the RVB2 has been reading 23 % power for a day now. Is this correct or did I mess up the wiring? Thanks in advance, George
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28-12-2019 02:11:59
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Marley_Ring
Good question @gjp1459! When it comes to installing or replacing a transformer, this is something we would advise consulting with an electrician for. Unless you are using our Plug-in adapter, a standard transformer will need to be installed properly for sufficient power. Once installed, you will have 2 wires coming from your transformer to the Doorbell. One of these wires will need to be regulated with a wire-wound resistor as there is no longer a chime kit in place. These instructions can be found [here](https://support.ring.com/hc/en-us/articles/115003495766-How-to-Connect-Your-Ring-Video-Doorbell-2-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-). If there are still outlying variables in your wiring configuration, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. I hope this helps! :)
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31-12-2019 07:31:06
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