‎Red and amber lights on Battery in charger

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M

Maltie

Red and amber lights on Battery in charger

battery-video-doorbell

cs-support

I am seeing red and amber lights on a ring battery when I placed it in the charger. Does this mean the battery is virtually dead and I need to buy a new battery?

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12-02-2022 07:14:40

Responses (1)

C
Caitlyn_Ring
Hi @Maltie. How long have you charged the battery for? It can take about 8-10 hours to fully charge the battery for your Doorbell using the provided charging cable in a standard power outlet. Try a different power outlet as well, and monitor it to see if the lights change at all after a full charging time of 8-10 hours. If the lights don't change, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) and they can look into this further for you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-02-2022 06:59:35
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