General Topics
"Please enter a valid email" when updating email address
I'm trying to update my email address for my account but it's saying "Please enter a valid email" when I try - and yes it is valid and I have typed it correctly. Its seems to not like any email addresses on my domain that I try. Is there any way to get this sorted? Pete
1816 •
0 •
0 •
05-02-2023 11:41:01
Responses (4)
- P
Sadly this wasnt on my phone, it was on my laptop. I might give support a shout if its not a common issue
•0
06-02-2023 06:42:07
- J
Hi @PistolPeteUK. I would try using a different web browser to see if it makes a difference. If that does not work either, then try using the Ring app on your phone to change your email. Let me know if any of those work for you.
•0
07-02-2023 04:34:09
•
JI have this same issue. I am using my own domain where I host my email and no email addresses work. I tried from the app and several browsers. Did this ever get resolved?
•0
08-12-2023 09:09:38
- C
Hi neighbors. If you have already tried a different web browser and the Ring app but this issue persists, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
08-12-2023 07:19:11
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
07-01-2024 07:19:42
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
John11259
I just spoke to customer service yesterday about this. I have an android phone and common email addresses pop up. What I did was I manually entered the email address and it worked. Hope this helps.
0
06-02-2023 02:54:07
•