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user81933
Play back is grey and pixely
Playback or viewing my cam and the screen goes grey couple of missing pixels and you can see its showing under the grey
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07-05-2024 13:46:08
Responses (3)
- S
Was this resolved? I’m having the same problem. And I’m pretty sure it is not a router signal/band width problem. It is not a problem on live view. Only when viewing recordings.
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19-07-2024 14:47:13
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- C
Hi @steve9. You can find troubleshooting steps for discolored video playback in the marked solution. If this issue persists, our support team can take a closer look.
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22-07-2024 15:20:39
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Justin_Ring
Hi @user81933. I would recommend trying these troubleshooting steps for your concern:Reboot your Ring device using the Ring app.Reboot your router by unplugging it from power for a few seconds and plugging it back in.Verify your Ring device has good signal strength.If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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09-05-2024 17:19:26
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