Order question. Can someone help?

I am a new user of ring and ordered the security kit and two floodlights on 4/13 but only received the floodlights on 4/16 although the tracking info shows both were shipped and delivered. I know ring is taking preorder for the kit on Amazon and will ship by the end of this month, but I am not sure if this is also the case for orders made via ring website. I contacted the customer service by help@ring.com a couple of days ago but haven't gotten a reply yet. Can someone help me confirm the order status? If the kit has not been shipped, can I make a change to the order?