General Topics
Not Able to Subscribe to Protection Plan
Everytime I go to the Ring website location to subscribe to a Protection Plan, it takes to a page with a message that states "Once you set up a plan or trial, you'll see it here" and "Get Set Up with the Ring App." I've looked everywhere in my Ring App but can't find where I need to go to subscribe to the Protection Plan. Please post sign-up directions.
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26-10-2019 09:46:38
Responses (3)
- C
Unable to buy basic plan as well. Signed in via Ring.com, shows my location and states "no plan needed" 2nd window says "no device"
•2
30-10-2019 02:45:14
CHi @cluffman ! You need to set up your doorbell/device first to get a plan. Follow these steps in setting up your doorbell: [https://support.ring.com/hc/en-us/articles/115001773266-Setting-Up-Your-Ring-Video-Doorbell-in-the-Ring-App](https://support.ring.com/hc/en-us/articles/115001773266-Setting-Up-Your-Ring-Video-Doorbell-in-the-Ring-App) :)
•1
30-10-2019 07:24:37
CDoorbell is already set up and shows at my address, are you saying I have to set it up again? If so do I delete the current one showing?
•0
31-10-2019 01:51:55
CI just deleted the initial install, reinstalled and I'm getting the same message. Showing doorbell at my address, I request to sign up to the Basic Plan and it says nothing installed at my location?
•1
31-10-2019 02:11:50
DMy RING doorbell was installed over a year ago. I tried signing up for a plan then and, over the course of several months, it never took! I never got billed, I never received email (except to purchase my RING products!). My "dashboard" and/or menu on my app does not have an option that will allow me to subscribe! And please don't tell me that I'll have to reinstall the same doorbell again (was told to do it three different times!) With the size of the advertising budget being what it is, maybe a couple of $$ could be set aside inthe budget to allow us to subscribe to a plan on the website.
•2
23-11-2019 09:53:56
- D
ME TOO!!!! I’ve been trying for several days with no success. Get the same message others get; screenshot included. My account is updated and I used the 30 day trail. Now I want to subscribe but cannot.
•1
28-04-2020 02:01:30
DI know this problem all too well! I tried for over a year to join, but the website always replied with a problem and was unable to do so. Then I called tech support and got bounced around there, as well. I had all the necessary info at hand. I tried all the online help recommendations, also to no avail. It got to the point that I knew I was wasting precious time that I could be using properly, rather than spending a couple of hours per day, trying to setup the account. Finally, I got connected, but then my password became corrupted in their system, and I had to go through the process of re-establishing a new password. And that was another horror show, as no matter which password (I use a top-shelf password software program, so I only need to know one, master password) it wasn't accepted. Finally, I just walked away from here and figured I have one of the most expensive doorbells that does nothing but ring, in _my_ neighborhood. Try going to support. Personally, with nearly 40 years experience with computers and, as a consultant to small businesses and consumers, I was amazed at how screwed up this system was/is. Good luck! Stay Safe, Stay Well, Stay Home!
•1
28-04-2020 02:55:37
CHi neighbors - can you go into more details, please? Thank you for the screenshot -- that is extremely helpful. It's important to remember Ring does not accept any payment sin the form of cash, check, money order or single-use credit cards. Personally, I have heard neighbors running into this problem when trying to purchase a plan with a single use credit card. Please confirm the details -- i.e. if you're signing up in the App vs Browser, Android vs iOS, and the error you are receiving. Please also confirm you are the PRIMARY account owner. Thanks-- we'll get this sorted out!
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29-04-2020 05:15:09
- L
Why is that? When I did when I had the trial subscription. Who removed them?
•0
29-04-2020 07:22:05
EMake sure you're signed into the correct account. It can't add a plan if there are no devices listed. Nothing gets removed unless the user removed it. You can call customer support. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)
•2
29-04-2020 07:28:14
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Chelsea_Ring
Have you tried signing up on Ring.com? Check out this[link](https://shop.ring.com/pages/professional-monitoring) and let us know if you're able to sign up there. May we also ask where are you located? We'll get this information over to the team for review. Thanks!
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28-10-2019 06:10:55
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