Not a full refund?

As soon as you helped yourself to £34.99 from my account I requested a refund and was given £32.07. Why have I been charged £2.92 for 17 hours of the Ring doorbell annual plan? before I'm asked to contact live support they have been useless. ``` Me Why is the refund £2.92 short? is that what your charging me for 17 hours? 5:26 PM Mohamed It's how the system works. 5:27 PM Mohamed It's automated. 5:27 PM Me That's not a great answer. Someone must have developed it to work that way 5:27 PM Mohamed They sure did. 5:28 PM Me complaints email address please? 5:28 PM Mohamed We don't have one Michael. 5:28 PM Me very handy 5:28 PM Mohamed Sure is. 5:28 PM Mohamed It's been an absolute pleasure talking to you today! In the meantime, would you like any further assistance for now? ```